How do we handle emergency calls?

I hope you're having a great summer. I am trying to make the best of the warm weather by getting outside and exercising as much as possible. I hope you the same

I would like to make you aware of an important change in the way we now handle off-hour telephone calls.

As of June 21st, we stopped using our antiquated answering service. Instead, you can now leave a detailed voice message which will be retrieved directly by our office staff. This skips the answering service, and decreases the chance of miscommunication.

All emergency calls are forwarded to me directly, and are acted upon by me personally, or by the covering physician.

All non-emergency calls will be handled during the next working session. If you would like a response by email, leave your email address with your voice message.

This change has already shown a major improvement in our ability to accommodate your needs. Regardless, it's always more effective to call during working hours.

Please remember that before renewing any "routine" medications, each chart has to be reviewed. Charts are not always available electronically, so medications can not be renewed during off-hours.

In life-threatening situations, always call 911 first!!!